DEPARTMENT: Service
LOCATION: Grand Rapids, MI
POSTED: January 10, 2022

Service Support Specialist

Let us help you reach your potential.

The Service Support Specialist will possess excellent organizational skills, a great attitude, and the ability to communicate and work well with others.  In addition, the Service Support Specialist will be responsible for the maintenance/administration of our on-hand parts inventory along with supporting our customers by providing technical information, consultation on parts needed and processing orders in an efficient, professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide superior customer service to internal and external customers.
  • Research open service orders and follow up with technician notes and paperwork that is required.
  • Receive and enter/update service calls in Gerotech software.
  • Working with the scheduler daily to determine when customers are scheduled for onsite service by a technician.
  • Continuously review current processes and procedures for efficiency in work performed for both internal and external customers.
  • Assist with periodic physical inventory of stock parts at Gerotech facility or company service vans, as required.
  • Keep management informed of significant changes in products, services and personnel that could affect company reputation, growth, and profits.
  • Processes open service orders performs service billing.
  • Customer survey Administration

  EDUCATION AND EXPERIENCE:

  • Minimum High School Diploma/GED
  • Two (2) year degree or higher preferred
  • 2 years of experience in a related role is strongly preferred.
  • Hi-lo/Forklift experience.
  • Excellent communication skills, oral and written.
  • Basic computer skills including Microsoft Outlook, Word, and Excel
  • Positive, professional attitude and customer service background

COVID-19:

  • Full COVID-19 vaccination required

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k) match, life insurance, disability and more.


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