World Class Service and Support

Gerotech has the best service technicians in the industry located right here in Michigan. We offer telephone support during business hours and 24/7 emergency service. From installation and training, to service and applications support—Gerotech is here to help.

Factory-trained Technicians

Our service department is staffed with factory-trained and certified personnel. Every one of our technicians receives comprehensive training on a variety of topics, including new machine installation, electrical and mechanical repair, ball bar testing, and software upgrades.

Telephone Support

Gerotech always has telephone support personnel available during business hours to provide the information and assistance you need to maintain and service your equipment.

After-Hours Service

We are here to assist our customers 24/7. If you need after-hours support, call our service hotline at (248) 476-8787, then press 3 to leave a message for after-hours service. One of our factory-trained technicians will contact you within a half-hour.

Immediate Parts Availability

We stock replacement parts and maintenance items for every machine brand we represent. When it comes to replacement parts, we have you covered.

Applications Support

Gerotech has a fully staffed engineering and applications department and offers a wide variety of capabilities to our customers, including machine recommendations, time estimates, systems integration, project management, and focused onsite assistance with programming, tooling selection, process optimization, and/or runoff.

Need Assistance?

Contact us for help with whatever issue or question you may have.

Please use the form below to submit a service request or call (248) 476-8787.

    Contact Information



    Product Identification


    Service Description


    Purchase Order

    Please include your purchase order number in the field below. If you wish to submit a service request using email instead of this web page, please contact us at and include the information listed above (make, model, serial number of the machine, and a description of the problem), your PO number, and the contact information of the person authorizing the purchase order.

    Phone: (248) 476-8787


    Gerotech must receive a purchase order or a PO number prior to scheduling service. Purchase orders may be submitted with this web page or emailed to Service requests are processed Monday-Friday, between 8:00AM and 5:00PM Eastern Time. Requests received after 5:00PM will be processed on the next business day. If we have a question regarding the information you submit, we will contact you by phone at the number included in your request. We look forward to assisting you.


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