Service

World Class Service and Support

Gerotech has the best service technicians in the industry located right here in Michigan. We offer telephone support during business hours and 24/7 emergency service. From installation and training, to service and applications support—Gerotech is here to help.

Factory-trained Technicians

Our service department is staffed with factory-trained and certified personnel. Every one of our technicians receives comprehensive training on a variety of topics, including new machine installation, electrical and mechanical repair, ball bar testing, and software upgrades.

Telephone Support

Gerotech always has telephone support personnel available during business hours to provide the information and assistance you need to maintain and service your equipment.

After-Hours Service

We are here to assist our customers 24/7. If you need after-hours support, call our service hotline at (248) 476-8787, then press 3 to leave a message for after-hours service. One of our factory-trained technicians will contact you within a half-hour.

Immediate Parts Availability

We stock replacement parts and maintenance items for every machine brand we represent. When it comes to replacement parts, we have you covered.

Applications Support

Gerotech has a fully staffed engineering and applications department and offers a wide variety of capabilities to our customers, including machine recommendations, time estimates, systems integration, project management, and focused onsite assistance with programming, tooling selection, process optimization, and/or runoff.

Need Assistance?

Request Type

Name

First Last

Phone

Company Hours of Operation

Company

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Product Make

Product Model Number

Product Serial Number

Alarm Code

Quanity

Check Here if you would like to add shipping insurance

Yes, please add shipping insurance

Parts Number(s) or Description

Machine Status

Down

Problem / Service Description

Purchase Order Number

Please include your purchase order number in the field below. If you wish to submit a parts order using email instead of this web page, please contact us at parts@gerotech.com and include the information listed above (make, model, serial number of the machine, and a description or part numbers of the components you wish to order), your PO number, and the contact information of the person authorizing the purchase order. Email:parts@gerotech.com Phone: (734) 379-7788

Purchase Order Number

Please include your purchase order number in the field below. If you wish to submit a service request using email instead of this web page, please contact us at service@gerotech.com and include the information listed above (make, model, serial number of the machine, and a description of the problem), your PO number, and the contact information of the person authorizing the purchase order.

Upload Purchase Order (2M Max File Size)

Max. file size: 50 MB.

Machine Identification

Application Inquiry Description

For expedited service, upload program file or any other relevant information to help assist.

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