Service

Product Identification

Service Description

MACHINE STATUS
UpDown

PROBLEM/SERVICE DESCRIPTION

Purchase Order

Please include your purchase order number in the field below. If you wish to submit a service request using email instead of this web page, please contact us at service@gerotech.com and include the information listed above (make, model, serial number of the machine, and a description of the problem), your PO number, and the contact information of the person authorizing the purchase order.

Upload Purchase Order (2M Max Filesize)

Gerotech must receive a purchase order or a PO number prior to scheduling service. Purchase orders may be submitted with this web page or emailed to service@gerotech.com. Service requests are processed Monday-Friday, between 8:00AM and 5:00PM Eastern Time. Requests received after 5:00PM will be processed on the next business day. If we have a question regarding the information you submit, we will contact you by phone at the number included in your request. We look forward to assisting you.

Product Identification

DESCRIPTION OF SERVICE ISSUE OR QUESTION

Shipping Information (if different than above)

COMPANYADDRESS

Product Identification

PART NUMBER(S) OR DESCRIPTION

Check here if you would like to add shipping insurance.

Purchase Order

Please include your purchase order number in the field below. If you wish to submit a parts order using email instead of this web page, please contact us at parts@gerotech.com and include the information listed above (make, model, serial number of the machine, and a description or part numbers of the components you wish to order), your PO number, and the contact information of the person authorizing the purchase order.

Upload Purchase Order (2M Max Filesize)

Purchase orders may be submitted with this web page or emailed to parts@gerotech.com. We will contact you to confirm the order.

Parts orders are processed Monday-Friday, between 8:00AM and 4:30PM Eastern Time. Parts orders received after 4:30PM will be processed on the next business day. If we have a question regarding the information you submit, we will contact you by phone at the number included in your request. We look forward to assisting you.

Product Identification

If you are not sending the control with the indexer/rotary unit, please provide the Control Serial Number and an explanation.

Locating the Serial Number

HA5C

Stamped into the name plate or below the handle on the raised portion.
H5C/S5C

Located on the top between the spindle nose and the grease fitting.
HRT160/210/310/450/600

Located on the lower left hand corner of the front below the platter.
HRT7/9/11/SRT

Located on the top within one of the milled slots.
TR110

Located on back or center rotary.
TR160/TR210/TR310

Located on base in the lower left-hand corner.

Motor Identification

Select the diagram that matches your Rotary Cable Connector*
7-pin11-pin14-pin17-pin28-pin and 7-pin Brushless Servo (AC) 2-plugs

Alarms & Reason for Repair

ALARM(S) WHEN THE PROBLEM OCCURED

WHEN THE PROBLEM OCCURED, THE ROTARY PRODUCT WAS BEING CONTROLLED BY:
Haas Rotary Control BoxHaas Mill

PROBLEM DESCRIPTION

ACTION REQUIRED
Repair as NeededCall with Estimate

OTHER COMMENTS OR INSTRUCTIONS

Purchase Order

Please include your purchase order number in the field below. If you wish to submit a rotary repair request using email instead of this web page, please contact us at rotary@gerotech.com and include the information listed above (control serial number, index/rotary model, etc.) your PO number, and the contact information of the person authorizing the purchase order.

Upload Purchase Order (2M Max Filesize)

Prior to diagnosis, a purchase order must be submitted with this webpage or emailed to rotary@gerotech.com.

Rotary repair orders are processed Monday-Friday, between 8:00AM and 4:30PM Eastern Time. Orders received after 4:30PM will be processed on the next business day. If we have a question regarding the information you submit, we will contact you by phone at the number included in your request. We look forward to assisting you.

Product Identification

Maintenance Schedule Comments

MAINTENANCE SCHEDULE COMMENTS

Purchase Order

Please include your purchase order number in the field below. If you wish to submit a service request using email instead of this web page, please contact us at service@gerotech.com and include the information listed above (make, model, serial number of the machine, and a description maintenance requested), your PO number, and the contact information of the person authorizing the purchase order.

Upload Purchase Order (2M Max Filesize)

Gerotech must receive a purchase order or a PO number prior to scheduling service. Purchase orders may be submitted with this web page or emailed to service@gerotech.com. Service requests are processed Monday-Friday, between 8:00AM and 5:00PM Eastern Time. Requests received after 5:00PM will be processed on the next business day. If we have a question regarding the information you submit, we will contact you by phone at the number included in your request. We look forward to assisting you.

Product Identification

Upload Supporting Documentation (2M Max Filesize)