Service

World Class Service and Support

Gerotech has the best service technicians in the industry located right here in Michigan. We offer telephone support during business hours and 24/7 emergency service. From installation and training, to service and applications support—Gerotech is here to help.

Factory-trained Technicians

Our service department is staffed with factory-trained and certified personnel. Every one of our technicians receives comprehensive training on a variety of topics, including new machine installation, electrical and mechanical repair, ball bar testing, and software upgrades.

Telephone Support

Gerotech always has telephone support personnel available during business hours to provide the information and assistance you need to maintain and service your equipment.

After-Hours Service

We are here to assist our customers 24/7. If you need after-hours support, call our service hotline at (248) 476-8787, then press 3 to leave a message for after-hours service. One of our factory-trained technicians will contact you within a half-hour.

Immediate Parts Availability

We stock replacement parts and maintenance items for every machine brand we represent. When it comes to replacement parts, we have you covered.

Applications Support

Gerotech has a fully staffed engineering and applications department and offers a wide variety of capabilities to our customers, including machine recommendations, time estimates, systems integration, project management, and focused onsite assistance with programming, tooling selection, process optimization, and/or runoff.

Need Assistance?

Submit a Service Request General Service Inquiry Parts Order Rotary Repair Preventive Maintenance Application Support

Please use the form below to submit a service request or call (248) 476-8787.

Contact Information

FIRST NAME

LAST NAME

PHONE NUMBER

EMAIL ADDRESS

COMPANY HOURS OF OPERATION

COMPANY

ADDRESS

Product Identification

MAKE

MODEL NUMBER

SERIAL NUMBER

Service Description

MACHINE STATUS
UpDown

PROBLEM/SERVICE DESCRIPTION

Purchase Order

Please include your purchase order number in the field below. If you wish to submit a service request using email instead of this web page, please contact us at service@gerotech.com and include the information listed above (make, model, serial number of the machine, and a description of the problem), your PO number, and the contact information of the person authorizing the purchase order.

PURCHASE ORDER NUMBER

Email:service@gerotech.com

Phone: (248) 476-8787

Upload Purchase Order (2M Max Filesize)

Gerotech must receive a purchase order or a PO number prior to scheduling service. Purchase orders may be submitted with this web page or emailed to service@gerotech.com. Service requests are processed Monday-Friday, between 8:00AM and 5:00PM Eastern Time. Requests received after 5:00PM will be processed on the next business day. If we have a question regarding the information you submit, we will contact you by phone at the number included in your request. We look forward to assisting you.

Use the form below to contact us, or call (248) 476-8787. Please complete as much information as possible.

Use the form below to contact us, or call (734) 379-7788. Please complete as much information as possible.

Contact Information

FIRST NAME

LAST NAME

PHONE NUMBER

EMAIL ADDRESS

COMPANY

ADDRESS

Shipping Information (if different than above)

COMPANYADDRESS

Product Identification

MAKE

MODEL NUMBER

SERIAL NUMBER

QUANTITY

PART NUMBER(S) OR DESCRIPTION

Check here if you would like to add shipping insurance.

Purchase Order

Please include your purchase order number in the field below. If you wish to submit a parts order using email instead of this web page, please contact us at parts@gerotech.com and include the information listed above (make, model, serial number of the machine, and a description or part numbers of the components you wish to order), your PO number, and the contact information of the person authorizing the purchase order.

PURCHASE ORDER NUMBER

Email:parts@gerotech.com

Phone: (734) 379-7788

Upload Purchase Order (2M Max Filesize)

Purchase orders may be submitted with this web page or emailed to parts@gerotech.com. We will contact you to confirm the order.

Parts orders are processed Monday-Friday, between 8:00AM and 4:30PM Eastern Time. Parts orders received after 4:30PM will be processed on the next business day. If we have a question regarding the information you submit, we will contact you by phone at the number included in your request. We look forward to assisting you.

Request for Return Authorization

Please complete as much information as possible. You will be contacted with a repair authorization number that must be attached to the indexer/rotary unit before it is shipped for repair.

Contact Information

FIRST NAME

LAST NAME

PHONE NUMBER

EMAIL ADDRESS

COMPANY

ADDRESS

Product Identification

If you are not sending the control with the indexer/rotary unit, please provide the Control Serial Number and an explanation.

CONTROL SERIAL NUMBER

INDEX/ROTARY MODEL

INDEX/ROTARY SERIAL NUMBER

If applicable, reason control is not being sent:

Locating the Serial Number

HA5C

Stamped into the name plate or below the handle on the raised portion.
H5C/S5C

Located on the top between the spindle nose and the grease fitting.
HRT160/210/310/450/600

Located on the lower left hand corner of the front below the platter.
HRT7/9/11/SRT

Located on the top within one of the milled slots.
TR110

Located on back or center rotary.
TR160/TR210/TR310

Located on base in the lower left-hand corner.

Motor Identification

Select the diagram that matches your Rotary Cable Connector*
7-pin11-pin14-pin17-pin28-pin and 7-pin Brushless Servo (AC) 2-plugs

Alarms & Reason for Repair

ALARM(S) WHEN THE PROBLEM OCCURED

WHEN THE PROBLEM OCCURED, THE ROTARY PRODUCT WAS BEING CONTROLLED BY:
Haas Rotary Control BoxHaas Mill

PROBLEM DESCRIPTION

ACTION REQUIRED
Repair as NeededCall with Estimate

OTHER COMMENTS OR INSTRUCTIONS

Purchase Order

Please include your purchase order number in the field below. If you wish to submit a rotary repair request using email instead of this web page, please contact us at rotary@gerotech.com and include the information listed above (control serial number, index/rotary model, etc.) your PO number, and the contact information of the person authorizing the purchase order.

PURCHASE ORDER NUMBER

Email:rotary@gerotech.com

Phone: (248) 476-8787

Upload Purchase Order (2M Max Filesize)

Prior to diagnosis, a purchase order must be submitted with this webpage or emailed to rotary@gerotech.com.

Rotary repair orders are processed Monday-Friday, between 8:00AM and 4:30PM Eastern Time. Orders received after 4:30PM will be processed on the next business day. If we have a question regarding the information you submit, we will contact you by phone at the number included in your request. We look forward to assisting you.

Platinum Total Care System

We are pleased to offer Haas customers a comprehensive Planned Maintenance Program carried out by our Haas factory-certified service engineers. Protect your Haas investment and maximize your productivity by utilizing locally available Haas factory-certified professionals to keep your machine in the best possible condition. Essential items addressed at every planned inspection are listed below.

Planned Maintenance Inspection Items

Typical inspection items are noted below. Planned maintenance plans are available for all Haas machines. Additional service, repairs, and parts for repairs are scheduled with the HFO and are subject to standard service rates. The Planned Maintenance Service provides a list of necessary repairs and possible parts needed for future maintenance.

Electrical System
Check incoming voltage
DC buss voltage
Logic voltages
Condition of wires and connections
Ensure fans are working
Check regen resistors
Check vector drive
Check transformers
Check cabinet filter
Check motor connections and brushes*

Operator Panel
Condition of keypad
Function of keys, buttons, remote handle jog*
Condition of floppy drive*
Adjust CRT if needed
Check door rollers, switches, rails
Operation of chip auger/conveyor

Wipers/Seals/Windows/Bellows
Check if in good working condition

Geometry
Check level
Check backlash in axis’ with ballscrews
Complete an alignment report

Pneumatic System
Check filters*
Check hoses and fittings
Check for leaks
Check pressure switch

* if applicable

Way Lube System
Inspect filters
Inspect lines and fittings
Check proper pump operation

Spindle/Transmission
Check transmission oil
Condition of belts
Condition of air lube lines
Condition of spindle taper or chuck

Hydraulic Power Unit*
Check oil level and condition of oil
Check for leak
Check max pressure
Check low pressure switch
Check gauges
Check that filter has been changed

Coolant
Check condition of hoses
Check for leaks
Coolant pump and filters
P-cool operation

Counterbalance*
Check hoses and fill if necessary
Check chains, rollers, and weight

Optional Special Services

Through Spindle Coolant (mills) High Pressure Coolant (lathes)
Check pre-charge pressure, hoses, pressure at pump, seal housing, and filters.

Pallet Changer or Parts Loader
Check for wear on rollers, status of switches, alignment to machine, condition of bumpers, and remote operator panel.

Bar Feed (Haas brand only)
Check alignment, switches, and repeatability.

Vibration Analyzer Plot
Verifies machine vibration against established criteria. Isolates potential problems while still manageable.

Ball Bar Plot
Used as a diagnostic tool, the ball bar tests circularity and verifies the positioning accuracy and repeatability of your machine tool. Only available on mills at this time.

Probe Calibration
By recalibrating your Visual Quick Code Probing System, you ensure the integrity of your measuring system.

Request a Planned Maintenance Plan

Please use the form below or call (248) 476-8787.

Contact Information

FIRST NAME

LAST NAME

PHONE NUMBER

EMAIL ADDRESS

COMPANY

ADDRESS

Product Identification

MAKE

MODEL NUMBER

SERIAL NUMBER

Maintenance Schedule Comments

MAINTENANCE SCHEDULE COMMENTS

Purchase Order

Please include your purchase order number in the field below. If you wish to submit a service request using email instead of this web page, please contact us at service@gerotech.com and include the information listed above (make, model, serial number of the machine, and a description maintenance requested), your PO number, and the contact information of the person authorizing the purchase order.

PURCHASE ORDER NUMBER

Email:service@gerotech.com

Phone: (248) 476-8787

Upload Purchase Order (2M Max Filesize)

Applications Support

Our Applications Engineering Department is designed to provide both pre- and post-sale support to our customers. Pre-sale consists of machine recommendations, time estimates, and demonstrations. Post-sale support consists of programmer training, operator training, part programming, runoff, program optimization, and turnkey projects.

Please use the form below to contact our applications engineering department.

Put our engineers to work on your project

Engage with us today

Service

World Class Service and Support

Factory-trained Technicians

Telephone Support

After-Hours Service

Immediate Parts Availability

Applications Support

Need Assistance?

Contact Information

Product Identification

Service Description

Purchase Order

Contact Information

Product Identification

Contact Information

Shipping Information (if different than above)

Product Identification

Purchase Order

Request for Return Authorization

Contact Information

Product Identification

Locating the Serial Number

Motor Identification

Alarms & Reason for Repair

Purchase Order

Platinum Total Care System

Planned Maintenance Inspection Items

Optional Special Services

Request a Planned Maintenance Plan

Contact Information

Product Identification

Maintenance Schedule Comments

Purchase Order

Applications Support

Contact Information

Product Identification

Support Information

Locations